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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>FYI – SONOS is recruiting for a UX Research position, focusing primarily on usability/qualitative/quantitative. See the description below. The position reports to the Director of UX Research, in their Boston office.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>For more info, contact Jamie Narva (<a href="mailto:jamie.narva@sonos.com">jamie.narva@sonos.com</a>).<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal> Matthew<o:p></o:p></p><div style='mso-element:para-border-div;border:none;border-bottom:solid windowtext 1.0pt;padding:0in 0in 1.0pt 0in'><p class=MsoNormal style='border:none;padding:0in'><o:p> </o:p></p></div><p class=MsoNormal><o:p> </o:p></p><p><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>WHAT.</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>At Sonos we’re building a design culture focused on user experience, so understanding people’s behaviors, needs and “jobs to be done” is critical to success. We:<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l1 level1 lfo1;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Nurture empathy for music listeners, Sonos owners and people just learning about new “connected” technologies. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l1 level1 lfo1;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Inspire and galvanize product roadmaps and design with actionable learnings generated via rigorous research and observation. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l1 level1 lfo1;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Inform feature ideation, prioritization and development by identifying and answering key questions about user needs, behaviors and benefits. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l1 level1 lfo1;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Build productive partnerships with designers, developers and marketers. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l1 level1 lfo1;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Function as a foundation for exceptional, innovative and relevant products. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Currently, User Research seeks a:<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Manager, User Research Operations, Sonos Design</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>The ideal candidate? An enthusiastic, senior user researcher ready to model, scale and diffuse best practices and learnings in a dynamic business hungry for insights.<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>THE ROLE.</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>This role revolves around three essential work themes:<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='color:black;mso-list:l8 level1 lfo2;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b>Deliver organization and clarity. </b>Shape repeatable processes that generate data to (A) improve existing and maturing Sonos experiences, and (B) clarify next generation products for an “always connected” world. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l8 level1 lfo2;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b>Govern implementation. </b>Ensure<b> </b>research projects and approaches are thoughtful, reliable, credible, and completed in time to ignite real change. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l8 level1 lfo2;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b>Evangelize and educate.</b> Interpret results, make recommendations and help research, design and other colleagues act in ways that best benefit customers. <o:p></o:p></li></ol><p style='margin-left:27.0pt;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Your collaborators and audiences will include: User Research teammates; all Design disciplines (Industrial Design, Packaging Design, User Experience, and Documentation); Product Management; Customer Care; Hardware and Software Development; Analytics and Customer Insights (Marketing); as well as Sonos executives and external partners.<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>MORE DETAILS.</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='color:black;mso-list:l9 level1 lfo3;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b>Deliver organization and clarity.</b> <o:p></o:p></li></ol><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l10 level1 lfo4;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Generate hypotheses regarding the meaning, management, enjoyment, and use of streaming music and video content (among other topics). <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l10 level1 lfo4;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Articulate the strengths and weaknesses of different research methods, and facilitate testing with fellow researchers, vendors and partners. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l10 level1 lfo4;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Motivate and encourage designers and developers to generate dynamic prototypes, refined interaction screens and workflows, and graphic assets for use in testing so teams can enhance usability and relevance of products. Hold team accountable to deliverable deadlines. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ol style='margin-top:0in' start=1 type=1><li class=MsoNormal style='color:black;mso-list:l2 level1 lfo5;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b>Govern implementation.</b> <o:p></o:p></li></ol><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l5 level1 lfo6;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Formulate and manage research projects with colleagues and vendors. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l5 level1 lfo6;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Adapt, implement and use leading and emergent tools and models to surface new insights and examine hypotheses; usability tests, A/B optimizations, etc. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l5 level1 lfo6;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Establish standard procedures to track progress and coordinate vendor and colleague activities, including development of moderator guides, recruiting participants and arranging related logistics. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>(3) Evangelize and educate.</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l11 level1 lfo7;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Ensure research findings and test data are quickly cataloged and disseminated to the right internal partners. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l11 level1 lfo7;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Routinely expose colleagues to user needs through participation in fieldwork and testing. Ignite creativity and brainstorm sessions to spread findings throughout team and company. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l11 level1 lfo7;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Provide necessary tools and training to effectively frame work around a rich understanding of the customer. <o:p></o:p></li><li class=MsoNormal style='color:black;mso-list:l11 level1 lfo7;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Look for persistent themes apparent <i>across research studies</i>, and alert us to bigger issues that could trigger new work to undertaken. <o:p></o:p></li></ul><p style='margin-left:27.0pt;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>REQUIREMENTS. </span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l3 level1 lfo8;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Curiosity, flexibility and nimbleness, coupled with pragmatism. <o:p></o:p></li></ul><p style='margin-left:27.0pt;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l13 level1 lfo9;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Highly organized, disciplined and detail-oriented, yet comfortable multitasking in a dynamic environment with cross-functional teams across time zones. <o:p></o:p></li></ul><p style='margin-left:13.5pt;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l4 level1 lfo10;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Strong project management and interpersonal communication skills. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l0 level1 lfo11;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Proven history of employing research findings to help organizations make informed calls regarding product experience. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l7 level1 lfo12;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Bachelor and/or Master’s Degree. Relevant fields of study include Anthropology, Cognitive Psychology, Human Computer Interaction, Human Factors, Interaction Design, or similar. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:black;mso-list:l14 level1 lfo13;-webkit-text-stroke-color: rgb(0, 0, 0);-webkit-text-stroke-width: initial'>Minimum 8 years of work conducting user research; at least 3 years at a senior or manager level. You ran programs, analyzed data and conveyed illuminating insights about <b>HARDWARE, SOFTWARE and MOBILE</b> experiences. Past projects include usability (focus group, lab-based) and concept testing. Ethnographic fieldwork and longitudinal programs such as diary studies a plus. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:#232323;mso-list:l12 level1 lfo14;-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial'>Job base Santa Barbara, CA (preferred). Other Sonos offices include Boston, MA and Seattle, WA. Must be willing and able to <span style='color:black'>travel in U.S. and abroad (15-25% of time).</span> <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'><o:p> </o:p></span></p><ul style='margin-top:0in' type=disc><li class=MsoNormal style='color:#232323;mso-list:l6 level1 lfo15;-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial'>We’re big fans of authors such as Don Norman (“The Design of Everyday Things”) and Clayton Christensen (“Marketing Malpractice” in the <i>Harvard Business Review</i>). They inspire our work, so such readings are recommended for our teammates. <o:p></o:p></li></ul><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial'><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'>ABOUT SONOS.</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'><o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'>Founded in 2002, Sonos creates the world’s leading smart speaker system. From a tech start-up populated with engineers and designers who love music, Sonos has grown into a global brand dedicated to transforming the experience of listening out loud at home. Its family of wireless smart speakers and home audio products makes it easy for everyone to enjoy music they love in every room of their home: to hear their favorites, discover new music and appreciate it all with the highest sound quality.<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'>Sonos is embraced in more than 60 countries with dozens of streaming music partners, at thousands of retailers and in millions of homes. With a constant investment in software and services, Sonos is improving the experience customers have with music years after they buy.<o:p></o:p></span></p><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial;min-height: 16px'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'><o:p> </o:p></span></p><p style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial'><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#232323'>Sonos is changing the way people listen to music, one home at a time. A privately-held company, Sonos is headquartered in Santa Barbara, California with additional offices in Boston and Seattle, as well as in the Netherlands, United Kingdom, Australia, Germany, and China.<o:p></o:p></span></p><p class=MsoNormal style='-webkit-text-stroke-color: rgb(35, 35, 35);-webkit-text-stroke-width: initial;min-height: 16px'><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>